House Rules (Terms & Conditions)

 Mountain Villa is operated by Susthira Eco Ventures LLP at Vagamon. We are not a full -serviced resort but a “home away from home” and hence guests should not expect the service that is of a fully serviced resort or hotel. Right of admission to this property is reserved. To ensure a pleasant stay for all our guests and to maintain good relationships with our neighbours, Mountain Villa enforces the following terms & conditions very strictly.

Guests may make a request to book by providing their preference of dates and the choice of cottage. The mountain villa team will be calling you and validating the booking and thereafter the payment link will be provided for making the payment for confirming the reservation. This is a family-oriented property mostly patronized by family groups, we will be unable to simultaneously host bachelor groups and hence may have to refuse bachelor bookings. Hope to have your understanding.

1. That the Guest explicitly agrees to use all facilities and amenities in and around the Property entirely at the Guest’s own initiative, risk and responsibility.
That the Guest hereby Indemnifies as well as waives and releases any claims against Mountain Villa and their successors, assigns, employees or representatives, officially or otherwise, for any Loss, Injuries or Death that may be sustained by Guest and / or his / her party on or near or adjacent to the Property, including any common facilities, activities or amenities for whatsoever reason/s.

2. That the number of persons accompanying the Guest, including his/ her visitors shall NOT exceed the number stated on the Booking Voucher under the heading "Total Pax".
Children and infants must be under active supervision by a parent or guardian, at all times.  All responsibility and duty of care for them must be provided by you, including their personal equipment and needs.

3. No EXTRA ADULT or children, as overnight visitors are permitted without prior information.
NO parties or events, no illegal activity or inappropriate anti-social behaviour. 

4. GUESTS WILL BE ASKED TO VACATE THE PROPERTY IMMEDIATELY: - If guests are suspected of carrying and/or using illegal drugs of any kind, the authorities will be engaged for your removal.

5. Pets are very welcome but always keep an eye on them because the property is vast and they can get lost. We will also be charging an additional fee of Rs.1000/- towards deep cleaning required after pet stay. Please refer the Pet policy for more details.

6. Please treat the caretakers with respect & be patient when they give an overview of the property. They are fluent in Malayalam and can understand English, Tamil and a little Hindi.

7. This property is completely self-sustaining with no help from the outside power grid and is powered by solar energy. Water is sourced from the mountain spring, filtered and used. So, please be aware & utilize these resources in moderation.

8. We try to maintain the property as a “Plastic Free” zone. Please cooperate. Please dispose of your waste in the dustbins provided and don't litter the premises

9. Please let us know immediately if something is malfunctioning so it can be rectified. However, all damages or missing items will need to be paid for by you before departure.

10. Treat the Natural environment and surroundings with utmost respect because you are a guest at her home and not the other way around.

11. Please do not harm the animals/ living things or inflict damage on the biodiversity and refrain from making loud noises or playing music at a high volume.  Although acoustic music is welcome anytime and anywhere in our property, we promote all such art forms.

12. Do not smoke inside all the cottages to prevent fire hazard, utilize the outdoor areas for such and ensure the cigarette is properly disposed of. Any small spark will ignite forest fire during the summer months.

13. The entrance and the common areas are under CCTV surveillance for your own safety and security.

14. Lastly, because this is a homestay not a hotel, and is also our home when we stay in Vagamon, please be respectful of the property and keep it clean before you leave. (Please Respect our property and our things) If you have read it this far, THANK YOU for being a SUPER GUEST! “Adopt the pace of nature: her secret is patience.” – Ralph Waldo Emerson.